SHIPPING COSTS TO THE UNITED KINGDOM
Enjoy free delivery across the United Kingdom for all orders totalling £50 or more. Get your favourite dart products delivered straight to your door without any additional charges!
All orders are shipped with a tracking code and duty paid.
Please note, that we do not ship to Guernsey, Jersey, and Isle of Man, Republic of Ireland
All our articles are indicated with a stock status. All items with the stock status ‘in stock’ are ordered on workdays before 2pm and sent the same day. Articles that are not directly in stock generally have a delivery time of one to three business days. If one of the ordered items is not in stock, we wait until the order is complete before we ship it (this also applies to orders with personalised products). This is how we keep shipping costs low and our prices competitive.
DELIVERY TIMES
All orders* placed before 2pm will be dispatched the same day. The lead time for delivery is 3-7 business days.
*The above indications apply to items that are in stock. If products are not in stock, the shipping will delay with 1-3 business days. This will be indicated with the products and in the shopping cart. If products are ordered on Friday that are not in stock, they can only be sent on Tuesday at the earliest.
HOW WILL MY ORDER BE SHIPPED?
All orders are shipped via the services of Royal Mail. On the day of dispatch you will receive an email with the track and trace code. Through this code you can see on what day and what time the package will be delivered.
RETURNS
Returns and refund requests
Do you want to return your product because you have changed your mind?
That is, of course, no problem! At Tommy’s Darts Shop, you get no less than a 30-day cool-off period. That should be enough time to decide, right?
Using this reflection period and sending back your product is very simple. For a full refund*, it is important that the items are returned in original condition and, if reasonably possible, in the original packaging.
Note: personalised items, such as printed shirts or printed flights, cannot be returned.
| Read below exactly how the return process works and which conditions apply. |
| Step 1: Register your return via our returns portal. Click here and enter your order number and email address and follow the steps. |
| Step 2: Prepare your return shipment for dispatch. Pack the products neatly in the envelope or box in which you received the shipment. If you no longer have this, use another sturdy packaging. |
| Step 3: Take your package to a parcel point. Take your package to the parcel point and keep your shipping proof safe until we have fully processed the return! You will automatically receive an email as soon as we have processed your return. |
| Step 4: Receive the full refund*. You will receive your full refund* of the returned products back to your bank account, credit card or pay later account. |
Note! Do not just send a return to us without registering your return. This way, you prevent your return from getting lost.
* Full refund
Does your product not meet the return conditions?
Then a depreciation of up to 40% may be charged. The reasons for this can be found at the bottom of this page. This depreciation is necessary to restore the product to top condition.
You are only responsible for this depreciation if you have used the product more than necessary to assess how it works or to test the features.
If the product can no longer be repaired, we will send it back to you.
What is allowed, what is not?
| Allowed | Not allowed |
| Cutting the tape to remove the product from the packaging | Tearing open the box to remove the product from the packaging |
| Looking at and feeling the product, as you would in a shop. | Assembling, installing, throwing and/or using the product |
| Unpacking a product and placing it on a clean surface to examine it | Unpacking, hanging up and/or using a product. |
| Neatly removing clothing from the packaging to try it on. | Cutting the tags off the shirt and using the shirt for a match and/or tournament. |
| Removing darts from the packaging and feeling/assessing the grip. | Unpacking darts, assembling the shafts and flights and using the darts. |
| Unpacking and examining a dartboard. | Using the dartboard for a game of darts. |
| Unpacking, examining and feeling dart flights. | Unfolding dart flights and attaching them to a dart. |
Other matters regarding returns:
The reason for the depreciation is shown on the credit invoice. Below are the reasons for the possible depreciation of the return shipment.
| Reason for depreciation | What do we deduct from the purchase amount? |
| Reason 1: Packaging: The inner and/or outer packaging is damaged/missing/taped over. | 10% |
| Reason 2: Product: The product is slightly damaged Accessories: One part/accessory not returned | 20% |
| Reason 3: Accessories: Multiple parts/accessories not returned | 30% |
| Reason 4: Product: The product is severely damaged Accessories: All accessories/parts not returned | 40% |
CONTACT INFORMATION
Contact our customer service directly
Do you have a question about your order, delivery or return?
Click below to go directly to our customer service message page:
Go directly to our customer service
If you need help with your order, returns, or product information, Tommy’s Darts Shop enthusiastic support team is here for you. We offer multiple ways to contact us, ensuring you get fast and friendly assistance, no matter what you need. Our primary channels are the website contact form, email, and phone support. Note: We do not accept orders by phone or email; orders can only be placed through our website.
Order Queries or Enquiries
What to Include in Your Message
- Order Number: For help with existing orders, always provide your order number.
- Relevant Details: Describe your query or issue clearly for a faster resolution.
- Contact Information: Share your preferred email address for correspondence.
Typical Response Times
- Business Hours: We respond during European business hours (Monday – Friday, 08:00–17:00 CET).